Shipping policy

Shipping Policy

Last Updated: [Date]

At [Your Store Name], we are committed to delivering your orders safely and on time. Please read the following shipping policy to understand our delivery process, timelines, and related terms.

1. Shipping Locations

We currently ship orders across India.

Delivery availability may vary depending on the delivery address and serviceability of our logistics partners.

At this time, we may not be able to deliver to certain remote locations, P.O. Boxes, or areas that are not serviced by our courier partners.

2. Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Orders placed on Sundays, public holidays, or during major sales/promotional periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, where available.

3. Delivery Time

Estimated delivery time after dispatch is generally:

  • Metro Cities: 2–5 business days
  • Other Cities/Towns: 3–7 business days
  • Remote Areas: 5–10 business days

These are estimated timelines and not guaranteed delivery dates.

Delivery may take longer due to circumstances beyond our control, including weather conditions, transportation delays, public holidays, courier delays, natural events, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected orders, products, locations, or orders above a specified value. Any applicable free-shipping offer will be clearly mentioned on our website or at checkout.

5. Order Tracking

Once your order has been shipped, we will provide tracking information through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur due to:

  • Courier or logistics issues
  • Incorrect or incomplete shipping address
  • Extreme weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • High order volumes
  • Government restrictions or regulatory issues
  • Other circumstances beyond our reasonable control

If your order has been significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Valid phone number

If an order is returned to us because of an incorrect or incomplete address, refusal to accept the package, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts before returning the package to the sender.

Please ensure that someone is available to receive the order and that your phone number remains reachable during the delivery period.

9. Damaged Package

If you receive a package that appears damaged, opened, tampered with, or has visible signs of leakage, please contact us as soon as possible.

We recommend taking clear photographs or videos of:

  • The outer package
  • Shipping label
  • Damaged area
  • Product and packaging inside

This will help us investigate the issue with our logistics partner.

10. Missing or Incorrect Items

If you receive an incorrect, missing, or incomplete item, please contact us within [48 hours / 7 days] of delivery.

Please provide your order number along with photographs/videos of the package and the items received.

We will review the issue and provide an appropriate resolution in accordance with our return/replacement policy.

11. Cash on Delivery

If Cash on Delivery (COD) is available on our website, COD availability may depend on your location, order value, and courier serviceability.

COD orders may be subject to additional verification before dispatch.

12. International Shipping

Currently, we do not offer international shipping unless specifically stated otherwise on our website.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other charges will be communicated separately.

13. Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

Email: [your-email@example.com]
Phone/WhatsApp: [+91 XXXXX XXXXX]
Business Hours: [Monday–Saturday, 10:00 AM–6:00 PM]

Please include your Order ID whenever contacting us regarding an existing order so that we can assist you more quickly.